How can you get help from LinkedIn?

how do you get LinkedIn help

How do you get LinkedIn help? What do you do if you have a problem? Where do you turn if you have been hacked? Is there a human to help? Is there a customer service department?

Problems are bound to occur on a platform of over 756 million users. 

If you are on Twitter, you can direct message @LinkedInHelp

You can also tap into a new LinkedIn feature that I learned about from Kevin D. Turner, from Texas, who has cleverly customized his LinkedIn URL as “president.” 

Kevin must have been an early adopter to snag that URL!

Nonetheless, Kevin shared a new LinkedIn feature to contact LinkedIn to set up a help case with six basic steps.

  1. You will provide an alternate email to the one you have on file
  2. The type of issue you can report includes 28 choices
  3. There are a dozen choices of apps or sites
  4. There are nine choices of devices
  5. The subject
  6. Your question


This LinkedIn Help feature also allows you to create an attachment if you so desire. This attachment feature is convenient if you get locked out of your account, you will need to provide a copy of your passport and driver’s license to prove that you are you!

Help is available from:

  • LinkedIn Help
  • Marketing Corporate Solutions
  • Corporate Billing Help
  • Recruiter Help
  • Learning Help
  • Talent Hub Help
  • Elevate Help
  • ProFinder Help
  • Talent Insights Help
  • Help
  • Sales Navigator Help

Kevin also included this [Contact Us] help link and other tips in his article titled 10+ Hidden LinkedIn Resources. Some of these gems will undoubtedly be helpful, so make sure you check them out.


In addition, Melanie Goodman put together a helpful list of ways to get help from LinkedIn, depending on the issue, so check out her post.



Lynne M. Williams is the Executive Director of the Great Careers Groups, a volunteer-run 501(c)3 nonprofit organization that provides career development and networking connections for 1) job seekers in career transition, including veterans, and 2) employed and self-employed for career management.

Aside from writing keyword-focused content for ATS resumes and LinkedIn™ profiles, Lynne is currently writing her doctoral dissertation on LinkedIn™ for Job Seekers. She is a contributing author on “Applying to Positions” in Find Your Fit: A Practical Guide to Landing the Job You Love, along with the late Dick Bolles, the author of What Color is Your Parachute?, and is also a speaker on career topics.

This article is also published on:,,,, and in the author’s LinkedIn newsletter. A list of articles can also be found in a Google doc.