LinkedIn Journey Mapping

• Understand the importance of your LinkedIn profile
• Apply methodologies used in customer experience mapping exercises
• Dive into best practices that help raise awareness and advocacy

Takeaways include:

• Actionable insights to strengthen your profile
• Ways to increase visibility, relatability, and relevance for a strong profile

SPEAKER BIO

Customer Experience Leader & Personal Branding Coach

With over 25 years of experience in the financial services and insurance industries, Americo Da Costa has built a distinguished career marked by breaking sales records and achieving customer satisfaction milestones. His professional journey spans from sales and service roles to operations management to his current role as a fractional customer experience leader and personal branding coach.

Americo is the founder of Journey Logic CX, where he provides personalized solutions and advisory services designed to elevate customer experience and drive business growth. His expertise lies in creating customer strategies that differentiate businesses, foster trust, and build advocacy. Americo’s holistic approach ensures that every touchpoint tells a compelling story, removing pain points and enhancing customer satisfaction.

A passionate advocate for customer-centricity, Americo helps businesses discover and redefine their culture and business processes to align with their customer experience strategies. His coaching empowers individuals to build brands that drive awareness and advocacy.

CONTACT LINKS
Americo Da Costa
Journey Logic CXM
www.journeylogic.ca